Privacy Policy & Terms of Service

HPC Testing Services – Privacy Policy & Terms of Service & Detailed Online Payment Privacy

Last Updated: August 27, 2025

Privacy Policy

HPC Testing Services values your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and protect your information when you use our services, including online payments and transmission of medical information.

CalOPPA Compliance (California Online Privacy Protection Act)

HPC Testing Services complies with the California Online Privacy Protection Act (CalOPPA). If you are a California resident, you have the following rights:

* The right to know what personal information we collect and how it is used.

* The right to request access to your personal information collected by our website.

* The right to request correction or deletion of your personal information.

* If you have any questions or wish to exercise these rights, you can contact us at: hpctestingservices@gmail.com

* We do not discriminate against users for exercising their privacy rights under CalOPPA.

Information We Collect

* Personal Information: Name, email, phone number, and any other information you provide voluntarily through our website, online chat, contact forms, appointment requests, or email.

* Service Information: Details of services requested, including DOT exams, drug/alcohol testing, DNA testing, safety compliance, and drug testing management.

* Technical Information: IP address, browser type, and device information automatically collected to ensure website functionality and security.

How We Use Your Information

* To provide requested services.

* To communicate with you regarding appointments, results, or billing.

* To process payments securely.

* To maintain and improve our services.

HIPAA / PHI Handling

HPC Testing Services may receive protected health information (PHI) from hospitals, clinics, or other healthcare providers as part of drug/alcohol testing, DNA testing, and chain-of-custody processes. While we may not be a traditional HIPAA covered entity, we handle all PHI according to HIPAA security standards where applicable:

* Staff Training: Personnel handling PHI are trained in proper handling, faxing, emailing, and storage practices to ensure confidentiality.

* Physical Security: Paper records and sensitive documents are securely stored in locked cabinets with restricted access. Shredding is performed when information is no longer required.

* Transmission of Results: Drug and alcohol test results and DNA testing results are transmitted only via secure email or verified fax to authorized recipients, or provided in-person.

Text Messaging / SMS Notifications

HPC Testing Services may contact clients via text messaging at the phone number provided for:

* Appointment reminders

* General reminders regarding the expiration of your medical certificate/exam

* Providing operational information such as our hours and location

  By providing a cell phone number during sign-up, you consent to receiving these types of messages at the number provided.

* This service is provided at no cost by HPC Testing Services, but standard text messaging rates may apply according to your wireless plan.

* If you no longer wish to receive text messages from HPC Testing Services, you may opt out by notifying us in writing or replying to the text message with instructions to stop.

  Contact Number for SMS Notifications: 562-989-5993

Your Rights

* Request access, correction, or deletion of your personal information.

* Opt-out of marketing or promotional communications.

Information Collected

* Payment Details: Credit/debit card info, bank info.

* Transaction Data: Payment amount, service, invoice number, transaction date.

* Technical Data: IP address, device type, browser, cookies.

Use of Payment Information

* Payments are submitted through a custom InvoiceNinja portal for HPC Testing Services clients.

* All payments are processed securely by Stripe, a PCI-DSS compliant payment processor.

* HPC Testing Services does not store full credit card numbers on its systems.

* Payment information is used only to process transactions, issue receipts, and communicate billing-related updates.

Storage & Security

* Stripe encrypts and stores sensitive payment information securely.

* Internal access is restricted to authorized personnel only.

Sharing Payment Information

* Payment info is never sold or rented.

* Shared only with:

  * Stripe for payment processing

  * Regulatory authorities if legally required

  * Other parties only with your consent, directly related to your transaction

Retention Policy

* Transaction and payment records are retained as long as necessary to comply with accounting, tax, and legal requirements.

* Non-essential personal information may be removed once the payment has been processed and reconciled.

Security Measures

* SSL encryption for payment pages

* Restricted access to payment records

* Regular security reviews to prevent breaches

Short Version for Quick Reference:

HPC Testing Services securely processes payments via Stripe through a custom InvoiceNinja portal. Information is encrypted, never sold, and used only for transactions, receipts, and billing communication.

Terms of Service

Services Provided

HPC Testing Services provides a full range of workplace and private testing and compliance services, including but not limited to:

* DOT Medical Exams

* Drug and Alcohol Testing (urine, hair, saliva, and breath tests)

* Drug and Alcohol Testing Management for employers

* Workplace Safety Compliance Services

* DNA Testing Services

Payments and Refunds

* All online payments are securely processed through Stripe via the InvoiceNinja portal.

* Payments are final. Refunds are only available in the case of billing errors and must be requested within 30 days of the transaction. All refund requests are subject to approval by HPC Testing Services.

Client Responsibilities

* Clients must provide accurate and complete information when requesting services or making payments.

Limitations of Liability

* HPC Testing Services acts solely as a collection site and does not perform laboratory testing.

* All testing is conducted by approved, certified laboratories.

* We are not responsible for the results, errors, or timing of testing performed by third-party labs.

* HPC Testing Services provides guidance and management for compliance and testing, but cannot guarantee employer or regulatory outcomes.

* We are not liable for injuries, accidents, or incidents that may occur outside of our collection site during testing.

* Any advice or compliance information provided is informational only and should not be considered legal, medical, or regulatory advice.

* HPC Testing Services is also not responsible for errors or downtime caused by third-party systems such as Stripe or InvoiceNinja.

Changes to Terms

* Terms of Service may be updated periodically. Changes will be posted on our website.

Privacy Policy, Terms of Service, or how your information is handled, please contact us:

HPC Testing Services
Email: hpctestingservices@gmail.com
Phone: 562-989-5991 Tex: 562-989-5993
Fax: 888-502-5581
Mailing Address: 1600 E Burnett St, Signal Hill, CA 90755